Apologize For a Shipping Delay

By EveryDesigner | 23 December 2016 | 299 views | 0 Comments

Dear friends,

Apologize:

We sincerely apologize to you for the delay in delivery of the products you ordered with us due to busy shipment in Holiday Season. DHL is flooded with a large number of parcels recently and all this has led to this delay. Your parcels are waiting for the flights. We are sorry that this inconvenience has been caused to you.

You are loyal and supportive friends of our company since years, and we are grateful to you for your commitment towards us. In order to show our apology, EDR team will offer $20 coupon, which can be valid on your any next purchase with us. (no shopping amount and categories limitation) Whenever you place your next order with our company, you can avail this coupon.

If you ordered before Dec. 23rd, and you haven’t got your parcels until now, (Except for the customized products.) you can comment here with your order number, email or tracking no., and we will review your comments and send you coupon code after confirmation. Since we will have Xmas holiday from Dec.26th to Dec.27th China Time, we will check and reply your comments after our Xmas holiday, thanks for your understanding.

Suggestion:

To avoid this kind of delay take place in the future again, we suggest you to order as early as possible during the holiday season. Once again we apologize to you for all the troubles caused because of the delayed delivery. We would appreciate your support on this matter.

Stock issues in Jan.:

By the way, please be noted that in January, as factories will have Spring Festival Holiday, production will be temporarily interrupted, our products will be in limited stock or even out of stock, which can only be restocked gradually when factories are back from Spring Festival. We suggest you to order before Jan. 15. Besides, you can click to check more about our Spring Festival holiday>>

We love you!

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Apologize For a Shipping Delay