Complaints

Your satisfaction is of utmost importance to us at FashionGoods.eu. If you are not completely satisfied with one of our products or services, we want to offer you a quick and uncomplicated solution. Our complaint process is designed to efficiently address your concerns to your fullest satisfaction.

How to file a complaint:

1. Contact Us: Please send us an email at [email protected] to submit your complaint. Please include your order number, a detailed description of the problem, and, if possible, photos of the product in question.

2. Prompt Processing: Our customer service team will promptly process your request and will contact you within 48 hours to find a solution.

3. Solution Finding: We strive to resolve every complaint to your satisfaction. This may include a replacement delivery, repair of the product, or a refund.

4. Feedback: Your feedback is valuable to us in continuously improving our service. We would appreciate it if you could share your experiences with us.

At FashionGoods.eu, we are committed to providing you with an excellent shopping experience. Your satisfaction and trust are of the greatest importance to us. Do not hesitate to contact us with any concerns. We are here to help you.