Acne Studios Logo Layered T-shirt,Sweaters & Hoodies

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FAQ

Is this onlineshop legal?: We are more than just a global online shop – we are a brand with a mission. For over a decade, the highest product quality and excellent customer service have been at the core of our philosophy. This dedication has made us an extremely successful company worldwide, with millions of satisfied customers in the USA, South America, Asia, and Australia.

Now, it's time to bring our recipe for success to Europe. We are excited about the opportunity to delight customers here with our top-notch products and unparalleled service. Our expansion into Europe is more than just a step of growth – it's our passion to bring quality and joy into the life of every single customer.

Discover a shopping experience based on trust, quality, and customer satisfaction at FashionGoods.eu. Become part of our continuously growing family and see for yourself why millions of customers place their trust in us. We look forward to making you happy too!
How is the quality?: We offer you not just products, but a promise of the highest quality. Our items are crafted with the utmost care and adhere to the same quality standards as those of renowned designer brands. We prioritize top-notch raw materials, state-of-the-art manufacturing techniques, and high-quality craftsmanship to ensure that each product meets our stringent quality criteria.

Before an item makes its way to you, it undergoes an additional quality check. This guarantees that you receive a product that not only meets but exceeds your expectations. Trust FashionGoods.eu for a shopping experience where quality and excellence are paramount. Discover our collection now and experience the difference that true quality makes!
Are all the products in stock?: We place the utmost importance on consistently providing a wide range of high-quality products. Our items are popular worldwide, thanks in part to our attractive conditions. However, due to this high demand, it is possible that especially sought-after products or exclusive special offers may quickly sell out. This is particularly true during sudden spikes in orders.

To ensure that you receive your desired products, we recommend placing your order early. This way, you can avoid disappointment and be assured that your favorite items will arrive on time. Don't miss the opportunity to secure your favorites – order now!
How is the size fit?: To ensure the perfect fit for you, we provide a detailed size chart with international size labels for each of our products. Specifically for our European customers, we have tailored our size charts to UK and EUR standards. In the product descriptions, you will find all the necessary information to determine your ideal size.

If you have any further questions about sizing or if you wish for a personal consultation, our customer service is always at your disposal. Simply contact Mike via WhatsApp at +31 647 194 344, and we will be happy to assist you in finding the perfect fit. At FashionGoods.eu, our goal is to ensure that you feel completely comfortable in each of our products.
How can I check my order status?: To provide you with an optimal shopping experience, we enable you to conveniently track the current status of your order at any time in your customer account. This way, you are always up-to-date and can precisely follow the progress of your order.

For even more efficient communication, we recommend providing us with your correct phone number. This offers the additional benefit of receiving regular updates on your order status directly via WhatsApp. Stay well-informed and look forward to the arrival of your order with ease. At FashionGoods.eu, we strive to make your shopping experience as pleasant and transparent as possible.
How long will it take for my order to be shipped?: At FashionGoods.eu, we place the utmost importance on quality and customer satisfaction. Therefore, we take 2-3 days to carefully process and ship your order. During this phase, we conduct an additional quality check of both the products and the packaging to ensure that everything leaving our warehouse meets our high standards and fulfills your expectations 100%.

For custom-made special orders, we kindly ask for a bit of patience, as these generally take 7-10 days to complete. We assure you that the extra waiting time is worth it, as you will receive a product that has been specially crafted for you.

Our customer service team is always available to answer any questions or provide assistance. We are here to ensure that your shopping experience at FashionGoods.eu is smooth and satisfying. Trust in our expertise and our commitment to quality.
Will I receive a tracking number?: At FashionGoods.eu, we understand that transparent and open communication is key to building a trusting customer relationship. That's why we keep you informed about every step of your order. From processing to packaging and shipping – you will always receive automatic updates informing you about the current status of your order. This way, you are always well-informed and can precisely track the progress of your order.

As soon as your order is shipped, we will send you an automatic message with all relevant shipping information and your tracking number. With this number, you have the ability to track the current location of your package at any time. Thus, we offer you not only an excellent product but also a shopping experience characterized by safety, transparency, and reliability. Trust in FashionGoods.eu, as we are always striving to exceed your expectations.
What payment methods are accepted?: At FashionGoods.eu, we offer you a wide range of convenient and secure payment options to make your shopping experience as pleasant as possible. Choose from a variety of options that suit your needs:

- All major credit cards: Mastercard, Visa, Amex, Diners Club, JCB, China UnionPay

- Bank transfer

- WesternUnion

- MoneyGram

- PayPal

- Popular cryptocurrencies such as BTC, ETH, USDT, USDC, etc.

- Alipay and WeChatPay

To make your payment, please send your completed order along with the order number to our customer service. Our dedicated customer service team will promptly provide you with all the necessary payment details to ensure a smooth and secure transaction. MIKE WhatsApp +31 647 194 344 or [email protected].

At FashionGoods.eu, our goal is to make your shopping experience as easy and secure as possible. Trust in our diverse and reliable payment methods, specifically designed to meet your needs. We look forward to providing you with an exceptional shopping experience.
What shipping methods are available? How is the delivery date?: At FashionGoods.eu, we have meticulously selected the optimal shipping partner for each destination country to ensure the best possible delivery experience for you. In Europe, we rely on renowned service providers such as UPS, FEDEX, and DHL to guarantee fast and reliable delivery of your order. Typically, your delivery will reach you within 8 to 13 days.

As soon as you place your order and complete the payment successfully, we keep you continuously informed about the progress of your order. You will receive regular updates on the processing and shipping status. Additionally, we provide you with a tracking number, allowing you to monitor the exact location of your package at any time. This way, you always know where your order is and when you can expect its delivery.

At FashionGoods.eu, we place great importance on ensuring that you feel well taken care of and that your order arrives as quickly and smoothly as possible. Trust in our expertise and enjoy a shopping experience characterized by comfort, transparency, and reliability.
How much for shipping?: At FashionGoods.eu, we aim to provide you with a tailored and cost-efficient shipping experience. That's why we calculate shipping costs individually for each country to ensure that you always receive the fairest price. We pass on the shipping costs from our delivery partners without any markup, guaranteeing you maximum transparency and fairness.

The exact shipping costs are conveniently and precisely calculated for you during the checkout process. Based on your selection of products, the total weight, and the destination country, our system automatically calculates the optimal shipping costs. This way, you can be confident that you are only paying for what is truly needed.

At FashionGoods.eu, our goal is to offer you not just top-quality products but also an outstanding shopping experience – including a transparent and customer-friendly shipping process. Add your desired items to the cart and experience the simple and clear cost breakdown at checkout. We look forward to providing you with a shopping experience that exceeds your expectations.
Should I pay for the customs duties and taxes?: To ensure that your shopping experience at FashionGoods.eu is as smooth and enjoyable as possible, we would like to inform you that international shipments may be subject to customs duties and taxes. These fees are levied directly by the customs authorities and are not included in our shipping costs.

We recommend settling these fees promptly as they become due. This will expedite the delivery process and ensure that you receive your package without unnecessary delays. Timely payment of these fees contributes to making your shopping experience as seamless and satisfactory as possible.

At FashionGoods.eu, we are committed to not only providing high-quality products but also excellent service. If you have any questions regarding customs duties and taxes, our customer service team is here to offer support and answer your queries. We are here to ensure a first-class shopping experience for you.
What should I do if my parcel is on hold by customs?: To ensure a quick and effective resolution in case of delivery delays, we recommend that your first step is to directly contact the regional office of our shipping partner. There, you will receive detailed information about the status of your package and the reasons for any potential delays. This step is crucial to gain a clear understanding of the situation.

Subsequently, we ask you to contact our customer service. Our dedicated team will work closely with you to find a satisfactory solution. At FashionGoods.eu, we are firmly committed to overcoming every challenge to your utmost satisfaction. Your trust and satisfaction are extremely important to us, and we are dedicated to supporting you in every situation.

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